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Ep. 105: How Company-to-Customer Communication Delivers Value | Erica Aarons | Rumpl

105
37:20

Erica Aarons grew up in MN but has been in the Jackson Hole area for almost 7 years! She worked formerly at a creative agency in Jackson, doing social for mostly Travel & Tourism clients, including Visit Jackson Hole.

After that, she joined Rex Specs, a dog gear company, where she dipped her toes in e-commerce and knew that's where she wanted to be.

She left her role as Marketing Director at Rex Specs and moved to Rumpl in November '21.

Her role as Retention & Engagement Manager at Rumpl allows her to focus on Email, Loyalty, and SMS channels. 

On this episode, Erica shares the importance of email and how company-to-customer communication delivers value.

Erica and Cole discuss:

  • Customer retention and customer experience
  • Customer loyalty
  • Conversational commerce
  • Targetting and segmenting 

and much, much more!

You can follow along with Erica here.

The Backcountry Marketing Podcast is a project of Port Side Productions

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Assuming your audience wants to hear from your brand is the fastest way to get ignored. We’re living in a world overwhelmed by content. Everyone’s competing for attention, but most forget the only question that actually matters:

Why should the audience care?

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Your Guidebook to Producing Creative Work that Actually Delivers

In 2020, Port Side launched this podcast to address a challenge we were facing ourselves: understanding how to make video content that was not only creative but truly effective.

What started as a search for answers has taken us on a journey of 200+ episodes, exploring every facet of the outdoor marketing world.

Our goal is to take you behind-the-scenes with experts from the active/outdoor industry as they share insights about producing creative work that delivers. If you’re seeking insights from some of the sharpest minds in the business, you’ve come to the right place.

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Be quick to listen, slow to speak

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cole@portsidepro.com
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